At Nevo Pharm, we are committed to delivering your orders as quickly as possible with the best service. Below are the details of our delivery policy:

1️⃣ Delivery Areas

• We deliver to all governorates within the Arab Republic of Egypt.

• Some remote areas may require a longer delivery time.

2️⃣ Delivery Time

• Cairo & Giza: 3 to 5 business days.

• Other governorates: 3 to 7 business days.

• Business days exclude official holidays.

3️⃣ Delivery Cost

• Shipping cost depends on the governorate and delivery location.

• Free delivery offers may be available during promotions or for orders above a certain amount.

4️⃣ Order Confirmation

• Orders are confirmed via phone call or message before shipping.

• If we cannot reach the customer, we reserve the right to cancel the order.

5️⃣ Shipping Company

• Orders are delivered via an approved courier company or our own delivery team depending on the area.

6️⃣ Delivery Delays

• Delays may occur due to high demand, weather conditions, or official holidays.

• Customers will be notified in case of delay.

7️⃣ Failed Delivery

• If the customer is unavailable or refuses the order, shipping costs will be charged.

• Re-shipping requires additional shipping fees.

8️⃣ Cash on Delivery

• Cash on delivery is available.

• Please ensure the order amount is available upon delivery.